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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Maureen Skrzypiec

Maureen Skrzypiec

September 11, 2026

5  out of  5
rating by Maureen Skrzypiec
"Fraser MacKinlay is a great agent, process was smooth and easy. Thanks!"
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Jordan White

September 8, 2026

5  out of  5
rating by Jordan White
"Brandon helped my husband and I transfer our policy with so much ease! He was fantastic and helpful!"
We responded:
"Thank you Jordan, we appreciate your business! Brian"
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romeo mikhail

August 28, 2026

5  out of  5
rating by romeo mikhail
"Management is great! They fixed my issue."
We responded:
"Romeo, Thank you for your positive review! We appreciate your business! Brian"
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D. Osborne

August 25, 2026

5  out of  5
rating by D. Osborne
"Mrs Kirra Overton did a fantastic job and enrolling myself into car insurance policy. She was intentive and assertive. She handled my request with professionalism and gave me all the information and documents that I needed on a timely manner. She was very explanatory. I have everything I need to move forward with State Farm thank you Kirra for your kindness and helpfulness."
We responded:
"D. Osbourne, Thank you for your kind words. Kirra is a wonderful person and great employee/agent. We are very fortunate to have her here! Thank you for your business! Brian"
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Shanna Sirman

August 23, 2026

5  out of  5
rating by Shanna Sirman
"Working with Erica was so easy. She helped me save money and made the entire process effortless. She was very knowledgeable and friendly!! She took the time to explain everything, answered all of my questions, and made sure I understood my options. I would definitely recommend Erica to anyone looking to save money!
I also worked with Bill on a separate instance and he was great as well!! Everyone has been very friendly and happy to help."
We responded:
"Shanna. Thank you for your compliments regarding Erica! She has been a wonderful addition to the agency. Thank you for your business!

Brian"
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Parker

August 18, 2026

5  out of  5
rating by Parker
"Fraser MacKinlay Sales Manager assistant me with switching from geico to State Farm. And also provided me with a Life Insurance Policy, which was a very beneficial financially for my family. And I appreciate his professionalism and his prompt service."
We responded:
"Parker, Thank you for the review. Fraser is a veteran here and very good at what he does. Thanks for the review! We appreciate your business! Brian"
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P Everette

August 12, 2026

5  out of  5
rating by P Everette
"Fast service done right."
We responded:
"Mr. Everette, Thank you for the review! We appreciate your business! Brian"
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Sheila Burk

August 8, 2026

5  out of  5
rating by Sheila Burk
"Brandon Hare was very professional and helpful. He answered all my questions and concerns. I am very pleased I chose to switch to State Farm."
We responded:
"Ms. Burk, Thank you for your kind words.....and thank you for your business! Brian"
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Christian Capistrano

August 6, 2026

5  out of  5
rating by Christian Capistrano
"Decided to switch from USAA after a sub par experience. Maverick got me an excellent deal for my two cars and rv! Very professional with the follow thru and customer service; I definitely recommend"
We responded:
"Christian, Thank you for the review! Maverick is a great person and wonderful employee/agent. We are fortunate to have you both! Thanks again for your business! Brian"
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Dean Johnson

July 31, 2026

5  out of  5
rating by Dean Johnson
"I have always been able to depend upon Brian and his staff! Thank you for your integrity!"
We responded:
"Hey Dean! Thank you for your review! Good to hear from you! Brian"
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Patricia

July 31, 2026

5  out of  5
rating by Patricia
"Brenda Gonzalez has been a big help if my getting a copy of an upcoming homeowners policy. Everyone at Brian West has always been very, very helpful."
We responded:
"Hi Patricia, thank you for your kind words! Brenda has been a wonderful addition to our office and is already making a big difference! Thank you for your continued support and business! Brian"
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Sherri Nies Smith

July 17, 2026

5  out of  5
rating by Sherri Nies Smith
"Great customer service. This was for insurance on a home in Merritt Island, Florida
I only WISH they could write in South Florida when I’m used them Exclusively. The insurance office are awful in South Florida"
We responded:
"Hi Sherri, Thank you for your kind words. We appreciate your business and thank you for the review! Brian"
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Stuart Birckhead

July 14, 2026

5  out of  5
rating by Stuart Birckhead
"Very quick to get done very nice people fabulous company to work with 5 stars"
We responded:
"Thank you Stuart. We appreciate your review....and your business! Brian"
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Jeannette Delmore

July 13, 2026

5  out of  5
rating by Jeannette Delmore
"My experience with the agents at Brian West State Farm insurance has always been outstanding. Across the board, they each exhibited such professionalism, patience and such skilled prompt service.Not only were they skilled, but they always offered such genuine friendliness. I more than highly recommend their services."
We responded:
"Jeannette, Thank you for your kind words! We appreciate you! Brian"
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Brandon Mays

July 13, 2026

5  out of  5
rating by Brandon Mays
"Absolutely amazing service! I worked with Zak Sedaros and what a stud! He set me up with a great health insurance plan. He was quick, accurate, and as polite as you can be. I wouldn’t buy insurance from anyone else!"
We responded:
"Brandon, thank you for your review! Yes, Zak is a stud but lets not say that too much out loud. It may go to his head. Thank you for your business! Brian"
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Sam Espino

July 9, 2026

5  out of  5
rating by Sam Espino
"Thank you very much Brenda Gonzalez for helping me with my policy and added a new car to the policy 100% satisfied"
We responded:
"Sam, thank you for your kind words. Brenda is a wonderful person and a great addition to the team! Brian"
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Tracy Whitacre

July 7, 2026

5  out of  5
rating by Tracy Whitacre
"I recently spoke with Kailee and Kirra regarding an accident I was involved in both were extremely knowledgeable, courteous and overall very pleasant to speak with. Thank you State Farm."
We responded:
"Tracy, Thank you for your review and kind words. We appreciate your business! Brian"
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John Gerry

June 16, 2026

5  out of  5
rating by John Gerry
"Called State Farm i talked to Kati Noland , she was Right On. She took care of me real quick she knew what I wanted and got it taken care of. GREAT SERVICE I give her a 10 out of 10"
We responded:
"John, Thank you for your kind words. Katie is a rock star! Thanks. Brian"
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TJ Shaw

June 15, 2026

5  out of  5
rating by TJ Shaw
"My recent exchange with Maverick were very professional. It did not take long with what I needed to do. He handled my request very quickly."
We responded:
"TJ, Thank you for the compliments on Maverick. He is an ace! (We call him Top Gun around here. Thank you for your business! Brian"
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Daniel Aktas

June 10, 2026

5  out of  5
rating by Daniel Aktas
"Love these people, polite and they respond quick."
We responded:
"Daniel, Thank you for your kind words! We appreciate you! Brian"
Profile photo of Tara Heal

Tara Heal

June 3, 2026

5  out of  5
rating by Tara Heal
"Efficient and excellent customer service!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Melbourne to know that you had such a wonderful experience with us here on State Farm Agent Brian West’s Team."
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Joseph Hill

May 29, 2026

5  out of  5
rating by Joseph Hill
"Excellent service, professional and quick in replacing my vehicle on my policy."
We responded:
"Joseph, thank you for your kind words! We appreciate your business! Brian"
Profile photo of Seyeon

Seyeon

May 29, 2026

5  out of  5
rating by Seyeon
"Excellent customer service !! Kirra was incredibly kind and helpful throughout the whole process. She spoke very clearly and explained everything accurately, which made everything very easy to understand. She took the time to answer all of my questions and made me feel very comfortable and confident with my auto insurance setup. Thank you, Kirra! 👍🙂"
We responded:
"Seyeon, thank you for your compliments and kind words for Kirra. She's a great employee and wonderful person. Thank you for your business! Brian"
Profile photo of Geneene Stewart

Geneene Stewart

May 18, 2026

5  out of  5
rating by Geneene Stewart
"Brian West Agent @ State Farm Insurance has great Account Representatives in the office on Dairy Rd.
I purchased an auto policy from account representative Kirra Overton, She was personable,
patient & knowledgeable and really liked working at the agency.
Brittany Whitmore also took care of my needs when Kirra was unavailable to answer my question on a separate call. She also had same attributes.
Congratulations on great employee's Brian!"
We responded:
"Geneene, Thank you for becoming our customer. We appreciate your business! yes, Kirra is amazing.....we are so fortunate to have her. Brian"
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Reese Hendley

May 18, 2026

5  out of  5
rating by Reese Hendley
"Mr. Zack is a very nice person and he is good at what He does. He helped me make the right choices and I appreciate His great Leadership Style and Work Ethic too! … Sincerely from … (Reese H.)"
We responded:
"Reese, thank you for your compliments. We appreciate your business! Brian"