State Farm® Insurance Agent Brian West

"This office is amazing, my wife and i have been customers with them for about 10 years and have never once had an issue, even when we let our policy lapse they reach out to make sure we're ok and to confirm we are back on board! What an incredible group of people and they are always nice. Thank you all so much and thank you Brian you sure know how to make a great team!"

"I spoke with Lauren this morning and she provided excellent customer service."

"Brandon was very helpful in helping me save some money. He explained everything and answered my questions."

"Angela did a great job of explaining and breaking things down on a level I could understand. She was patient and took as much time as I needed to go through all the options They also did a great job working with my schedule to make an appointment."

"Brandon provided excellent customer service. Revised my policy to reflect mor savings. A pleasure to work with."

"Kailee West was really professional assisting me with my auto insurance today!"

"I received excellent service from this State Farm agency. Thank you so much."

"Brandon is by far the BEST to work with. Not only did he help me fully understand my coverages but he gave me the greatest recommendation for coverage. He was thoughtful in his suggestions and ensured I was happy in the end. He made very complex issues so easy. Not only is he extremely friendly and always willing to help, but he also helped us save money. I can’t thank him enough for his help. My fiancé and I are extremely grateful to Brandon for everything he did in helping us with our insurance needs!"

"I got what I think was a sales call from someone at Brian West office. This person was vague and wanted me to schedule an appointment at that time for an appointment. I indicated I was at work and couldn't make an appointment at this time but wanted to know what this was referring to (many companies are dropping clients and I wanted to know what this was really concerning). The individual on the phone talked over me and hung up while I was asking a question. Seemed very odd an unprofessional."

"Vivianna was outstanding! Answered all my questions and concerns with no problem!"

"Lauren was AWESOME! Unfortunately I had to come in to make a claim but she made everything smooth sailing and did everything in her power to make it easy for me. She was extremely professional and caring! Very grateful for her! I also had the pleasure of working with Kailee she was also great! Thank you both for a wonderful experience!"

"Excellent customer service and got me all set up within minutes. Thank you so much."

"Vivianna assisted me with finding new auto insurance because GEICO was getting too expensive, she helped me save close to $40 on my monthly payments and also assisted me with getting renters insurance on my house. Everything with her was very quick and easy, she is also very responsive and quick to get you quotes and answer any questions. 10/10 customer service."

"Just signed up with State Farm today. Very helpful and saved me money! Thanks Frasier!"

"Unfortunately, my insurance went up a bit and I called to see why. I spoke with a agent name Loren. It has been so long that I have encountered someone so personable, and understanding. She explained everything to a detail and took her time. Thank you Loren. You deserve a raise.🙂"

"Thank you for your help today Che Seegobin! We just joined State Farm. (I left this review about a year ago). UPDATE: fast-forward a year later and the rate has increased from about $150 for the insurance estimate I was originally given to $761 for our last bill. That’s not a typo —$761 per month! We did have our teen twins plus their younger sister added onto the insurance since the original estimate and one incident where our vehicle barely scratched another car but this still seems like quite a bit per month according to estimates I find online."

"I have had my insurance with Bryan for 7 years now. Pricing is about as low as I have seen. But the service has been exceptional. I had one issue with the company and Bryan himself got involved to make sure it was handled to my satisfaction."

"Friendly and helpful staff. Sales Rep did a great job explaining coverage and how to benefit from such coverage. Good service is greatly appreciated."

"Professional, courteous and intuitive."

"Paula is the very best at what she does!"

"John and Brian down to earth and great to work with. Without a doubt hands down this crew are the best in town"

"Quick, simple, affordable... I'm so happy with my insurance company! When I was shopping around, I was impulsive and rushed at the DMV - I ended up going with a company that was overcharging me. Brian West didn't give up and called me again - he is SO FUNNY! He kindly asked me who I went with and how much I was paying... when I told him, he laughed and said "well that was stupid, I offered you quite a bit less" LOL and he was right. He very smoothly helped me through the process of cancelation and transition into State Farm with lower rates. One month I was going through a hardship. I explained to Brian and his team (they're all really great by the way) that there was just no way I could pay my insurance - many companies would drop you right away... but they worked with me to meet my needs. Today I called and talked to Alex - she was so positive, friendly, and helpful... but most importantly she was *extremely fast* to process my requests, answer questions, AND find solutions to make payments easier for me."

"Kailee and Brandon responded to our needs in a highly professional and courteous manner. Their response times saved the day during our visit to the DMV."

"I have been with Brian West's office now for several years and can not imagine ever going anywhere else. Paula in particular has been simply amazing to work with for my various vehicles and my home insurance policy. She is timely and calls me periodically to make sure I am happy with my services. I can not reccomend her enough to anyone looking for better rates on their insurance. Be it auto, home, or life, call Paula!"

"Brian, Fraser and Alex have been extremely helpful with all the insurance changes in our making the transition from NC to Florida. They are patient and thorough in explaining everything. Top votes for this agency!"