Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Diana Galloway

Diana Galloway

September 18, 2024

5  out of  5
rating by Diana Galloway
"Brandon was very helpful in helping me save some money. He explained everything and answered my questions."
We responded:
"Diana, Thank you for your kind words. Brandon is an awesome employee and we are so fortunate to have him! Brian"
Profile photo of Kyle Friend

Kyle Friend

September 17, 2024

5  out of  5
rating by Kyle Friend
"Angela did a great job of explaining and breaking things down on a level I could understand. She was patient and took as much time as I needed to go through all the options They also did a great job working with my schedule to make an appointment."
We responded:
"Kyle, Thank you for your review and compliments for Angela. We appreciate your business! Brian"
Profile photo of bernie van someren

bernie van someren

September 16, 2024

5  out of  5
rating by bernie van someren
"Brandon provided excellent customer service. Revised my policy to reflect mor savings. A pleasure to work with."
We responded:
"Bernie, Thank you for your kind words. We appreciate your business!"
Profile photo of Bagrat Mailyan

Bagrat Mailyan

September 11, 2024

5  out of  5
rating by Bagrat Mailyan
"Kailee West was really professional assisting me with my auto insurance today!"
We responded:
"Bagrat, thank you for the compliments! Kailee is a wonderful agent and she is also my daughter n law! Thank you for your business!"
Profile photo of Mary Ann Schwatka

Mary Ann Schwatka

September 11, 2024

5  out of  5
rating by Mary Ann Schwatka
"I received excellent service from this State Farm agency. Thank you so much."
We responded:
"Mary Ann, Thank you for taking the time to review our agency. We appreciate you! Brian"
Profile photo of Tyla Reynolds

Tyla Reynolds

September 11, 2024

5  out of  5
rating by Tyla Reynolds
"Brandon is by far the BEST to work with. Not only did he help me fully understand my coverages but he gave me the greatest recommendation for coverage. He was thoughtful in his suggestions and ensured I was happy in the end. He made very complex issues so easy. Not only is he extremely friendly and always willing to help, but he also helped us save money. I can’t thank him enough for his help. My fiancé and I are extremely grateful to Brandon for everything he did in helping us with our insurance needs!"
We responded:
"Tyle, Thank you for these kind words. Brandon is a great asset to our team. We are very fortunate to have him here. Thanks again! Brian"
Profile photo of Steve Freeman

Steve Freeman

September 7, 2024

3  out of  5
rating by Steve Freeman
"I got what I think was a sales call from someone at Brian West office. This person was vague and wanted me to schedule an appointment at that time for an appointment. I indicated I was at work and couldn't make an appointment at this time but wanted to know what this was referring to (many companies are dropping clients and I wanted to know what this was really concerning). The individual on the phone talked over me and hung up while I was asking a question. Seemed very odd an unprofessional."
We responded:
"Mr. Freeman, I think you received a call from our Third party appointment setting team called "Client Focus". I am so sorry they were not professional. I have made inquiries to see who it was that you talked too. Brian"
Profile photo of Zach Hilliard

Zach Hilliard

September 3, 2024

5  out of  5
rating by Zach Hilliard
"Vivianna was outstanding! Answered all my questions and concerns with no problem!"
We responded:
"Zach, thank you for your compliments!"
Profile photo of Ali B

Ali B

September 3, 2024

5  out of  5
rating by Ali B
"Lauren was AWESOME! Unfortunately I had to come in to make a claim but she made everything smooth sailing and did everything in her power to make it easy for me. She was extremely professional and caring! Very grateful for her! I also had the pleasure of working with Kailee she was also great! Thank you both for a wonderful experience!"
We responded:
"Ali, thank you for your kind words on Lauren. She really cares! We appreciate your business! Brian"
Profile photo of Jodi Dyer

Jodi Dyer

August 30, 2024

5  out of  5
rating by Jodi Dyer
"Excellent customer service and got me all set up within minutes. Thank you so much."
We responded:
"Jodi, thank you for the great review and I'm glad we were able to assist you efficiently. Brian"
Profile photo of Jean Pierre Duchemin

Jean Pierre Duchemin

August 22, 2024

5  out of  5
rating by Jean Pierre Duchemin
"Vivianna assisted me with finding new auto insurance because GEICO was getting too expensive, she helped me save close to $40 on my monthly payments and also assisted me with getting renters insurance on my house. Everything with her was very quick and easy, she is also very responsive and quick to get you quotes and answer any questions. 10/10 customer service."
We responded:
"Jean Pierre, Thank you for the kind words. Vivianna is great at her job. Glad we were able to help you! Brian"
Profile photo of Brian Herndon

Brian Herndon

August 21, 2024

5  out of  5
rating by Brian Herndon
"Just signed up with State Farm today. Very helpful and saved me money! Thanks Frasier!"
We responded:
"Brian, thank you for the 5 star review. We appreciate your business! Brian"
Profile photo of Cheryl Lovay

Cheryl Lovay

August 15, 2024

5  out of  5
rating by Cheryl Lovay
"Unfortunately, my insurance went up a bit and I called to see why. I spoke with a agent name Loren. It has been so long that I have encountered someone so personable, and understanding. She explained everything to a detail and took her time. Thank you Loren. You deserve a raise.🙂"
We responded:
"Cheryl, Thank you for taking the time to compliment Lauren. She really cares. Brian."
Profile photo of Kristina J

Kristina J

August 15, 2024

2  out of  5
rating by Kristina J
"Thank you for your help today Che Seegobin! We just joined State Farm. (I left this review about a year ago). UPDATE: fast-forward a year later and the rate has increased from about $150 for the insurance estimate I was originally given to $761 for our last bill. That’s not a typo —$761 per month! We did have our teen twins plus their younger sister added onto the insurance since the original estimate and one incident where our vehicle barely scratched another car but this still seems like quite a bit per month according to estimates I find online."
We responded:
"Kristina, Thank you for the compliments and welcome to our agency. We are so pleased you chose us! Che is a wonderful young man and we are very fortunate to have him here. Thank you for your business! Brian"
Profile photo of Alex Grissom

Alex Grissom

August 14, 2024

5  out of  5
rating by Alex Grissom
"I have had my insurance with Bryan for 7 years now. Pricing is about as low as I have seen. But the service has been exceptional. I had one issue with the company and Bryan himself got involved to make sure it was handled to my satisfaction."
We responded:
"Alex, Thank you for your kind words! We appreciate your business! Brian"
Profile photo of t top

t top

August 2, 2024

5  out of  5
rating by t top
"Friendly and helpful staff. Sales Rep did a great job explaining coverage and how to benefit from such coverage. Good service is greatly appreciated."
We responded:
"Thank you for your kind words. We appreciate you placing your trust in our agency. Brian"
Profile photo of Robert LaBonte

Robert LaBonte

August 1, 2024

4  out of  5
rating by Robert LaBonte
"Professional, courteous and intuitive."
We responded:
"Robert, Thank you for leaving your review. We appeciate your business! Brian"
Profile photo of Gildardo José Chacón Barela

Gildardo José Chacón Barela

July 26, 2024

5  out of  5
rating by Gildardo José Chacón Barela
"Fui atendido de manera impecable, con muy buena disposición, estuve al menos dos horas hasta que pudimos obtener la información que necesitamos. Quieres a alguien que te ayude, te resuelva, que no te deje esperando?, entonces busca a Adriana Barkholz, excelente atención."
We responded:
"Gildardo, Thank you so much for the awesome review! We appreciate your business. Yes, Adrianna is a real asset to our agency. Brian"
Profile photo of DNA Florida

DNA Florida

July 24, 2024

5  out of  5
rating by DNA Florida
"Paula is the very best at what she does!"
We responded:
"Thank you for your review! We love Paula as well. She has been here serving customers now for 13 Years! Brian"
Profile photo of Darrell Nathaniel

Darrell Nathaniel

July 24, 2024

5  out of  5
rating by Darrell Nathaniel
"John and Brian down to earth and great to work with. Without a doubt hands down this crew are the best in town"
We responded:
"Thank you for your review and we appreciate your business! Jon is a wonderful person and great asset to our organization. Brian"
Profile photo of Julia Zirbes

Julia Zirbes

July 23, 2024

5  out of  5
rating by Julia Zirbes
"Quick, simple, affordable... I'm so happy with my insurance company! When I was shopping around, I was impulsive and rushed at the DMV - I ended up going with a company that was overcharging me. Brian West didn't give up and called me again - he is SO FUNNY! He kindly asked me who I went with and how much I was paying... when I told him, he laughed and said "well that was stupid, I offered you quite a bit less" LOL and he was right. He very smoothly helped me through the process of cancelation and transition into State Farm with lower rates. One month I was going through a hardship. I explained to Brian and his team (they're all really great by the way) that there was just no way I could pay my insurance - many companies would drop you right away... but they worked with me to meet my needs. Today I called and talked to Alex - she was so positive, friendly, and helpful... but most importantly she was *extremely fast* to process my requests, answer questions, AND find solutions to make payments easier for me."
We responded:
"Julia, Thanks for your review...made me laugh! We greatly appreciate your business. Brian"
Profile photo of David Leahy

David Leahy

July 20, 2024

5  out of  5
rating by David Leahy
"Kailee and Brandon responded to our needs in a highly professional and courteous manner. Their response times saved the day during our visit to the DMV."
We responded:
"David, Thank you for taking the time to leave them a review. We appreciate your business and are here to serve. Thanks again. Brian"
Profile photo of Daniel Whatley

Daniel Whatley

July 19, 2024

5  out of  5
rating by Daniel Whatley
"I have been with Brian West's office now for several years and can not imagine ever going anywhere else. Paula in particular has been simply amazing to work with for my various vehicles and my home insurance policy. She is timely and calls me periodically to make sure I am happy with my services. I can not reccomend her enough to anyone looking for better rates on their insurance. Be it auto, home, or life, call Paula!"
We responded:
"Daniel, Yes, Pauyla is a Gem. I have neen fortunate enough to have her as an employee and agent for over 13 years now. She is amazing. Thank you for your business! Brian"
Profile photo of Lynne Betts

Lynne Betts

July 17, 2024

5  out of  5
rating by Lynne Betts
"Brian, Fraser and Alex have been extremely helpful with all the insurance changes in our making the transition from NC to Florida. They are patient and thorough in explaining everything. Top votes for this agency!"
We responded:
"Lynne, Thank you for your kind words. Alex and Fraser are great folks to work with. I am very blessed to have them here representing the agency. Thanks again for your business! Brian"
Profile photo of Neil Johnson

Neil Johnson

July 17, 2024

5  out of  5
rating by Neil Johnson
"Great service, Jonathan and Adriana are very helpful and responsive, very happy!"
We responded:
"Neil, Thank you for your review! We appreciate the opportunity to serve your insurance needs. Yes, both Jonathan and Adriana are great to work with! Brian"