State Farm® Insurance Agent Brian West

"This office gave great customer service from the initial contact with front desk to the agent, Jon, that I was assigned to. All my questions and concerns were addressed to give me the best auto and renter's quote on the phone and decided to finish at the office. Doing face to face business confirmed easing my decision to switch with how I was greeted and checked upon while notifying I was there. Jon is patient, genuine, and thorough; even managed to lower the quote amount!!! Above and beyond and I hope I don't have need for claims, but seems I will still get the service I need with a smile."

"I’ve been a loyal State Farm customer for years, but my recent experience has been extremely disappointing. While the staff was initially pleasant to talk to, they were unable to resolve an issue caused by one of their own representatives canceling the wrong car on my policy. I called multiple times and was repeatedly assured the issue would be rectified. Despite this, weeks went by with no resolution. Then, I started receiving notices from the state of Florida, stating my insurance was canceled, and I faced license and plate suspension. To make matters worse, the app showed my payment was on hold, and the rest of my insurance was marked as delinquent and canceled. Each time I called, I was told it would be corrected, but there was no follow-through. They cited a backlog as the reason for yet another 4-day delay. This has been going on for over a month, with no end in sight. When I asked to speak with Brian, I was informed he was like the CEO and doesn’t speak directly to clients. Furthermore, he was unavailable until after the holidays, and I’d need to schedule an appointment to speak with him. This level of service is completely unacceptable. I expected better from State Farm, especially after being a long-time customer."

"We recently worked with Kailee West at State Farm to set up our home and auto insurance, and we couldn’t be more impressed with her service. She went above and beyond our expectations, making the entire process smooth and stress-free. Kailee was not only knowledgeable and professional but also incredibly patient and thorough, taking the time to explain all of our coverage options in detail. She ensured we understood every aspect of our policies and tailored them perfectly to meet our needs. What truly stood out was her willingness to go the extra mile to find us the best rates without compromising on coverage. She followed up promptly, kept us updated throughout the process, and made sure we felt confident in our decisions. We highly recommend Kailee West for anyone looking for exceptional service and personalized care when it comes to insurance. She turned what could have been a complicated process into an enjoyable experience!"

"Just switched to State farm today and let me start by saying Kailee West is an awesome person. Not only did she reach out to me many times thru email and phone calls. She was understanding about my work times and took the time to schedule a time for us to speak on one of my days off. She informed me of all my options and price rates. Talked me through anything I didn't understand and insured me at a better rate. The place I just canceled with was way to expensive. Leading me to lower my policy, which was still really expensive at $231/mo. for just PIP... Luckily like a good neighbor, State Farm is there!! I feel protected on the road now. Thank you so much honey for all your time."

"My husband and I have had a great experience with this agency. Brandon has gone above and beyond to help us . We highly recommend this State Farm agency for your insurance needs ."

"Katie was a true professional that was able to accommodate the coverage I needed within no time or hassle."

"Katie Noland was my agent and she was awesome. I was looking to leave progressive for auto and she ended up insuring my cars motorcycles and life insurance for half the price. It was an actual savings that i will see. And she was prepared with all info gave me and quote and stuck to it. No adding people that i didnt want on the policy. And even gave me better coverage then i already had. Wasnt on the phone for hours because she was too busy adding unneacessary fees or wasnt explained. Very straightforward and didnt take forever on the phone asking for things she already know like my driving records and the info shs had was all correct. Progressive was the opposite of everything i liked about state farm. Great job to katie she single handly secured my business and relieved a ton of stress. A breath of fresh air. Im looking forward to not having to choose my next meal or my insurance for the month. Highly recomend."

"Staff and service are excellent......"

"Kailee is outstanding! She was so kind and so helpful! She listened to my concerns and helped me find the coverages that best fit my needs."

"I reached out for a quote online. I was super busy but needed to get my insurance taken care of that day. Vivianna reached out to me via text message and worked with me through out the morning over text. I was at work and unable to use the phone for a conversation. She took care of everything quickly, professionally, and efficiently. Great customer service. I have used less known insurance companies for “cheaper” rates in the past and regretted it when I actually had to use my insurance. State Farm has always been a rock solid choice. Knowing I can reach out and actually speak to a local person, who will even text if that is what works best for me is a great feeling!!"

"Vivianna was super helpful and really did an amazing job of getting me what I needed for my policy"

"Angela Boynton helped me streamlined my policy. She is very knowledgeable with my needs and helped me decide what needs to be done. Thank you Angela and I hope I can work with you again into not distant future."

"Fraser was super helpful and knowledgeable. Very easy process and great price! Thanks!!"

"This office is amazing, my wife and i have been customers with them for about 10 years and have never once had an issue, even when we let our policy lapse they reach out to make sure we're ok and to confirm we are back on board! What an incredible group of people and they are always nice. Thank you all so much and thank you Brian you sure know how to make a great team!"

"I spoke with Lauren this morning and she provided excellent customer service."

"Brandon was very helpful in helping me save some money. He explained everything and answered my questions."

"Angela did a great job of explaining and breaking things down on a level I could understand. She was patient and took as much time as I needed to go through all the options They also did a great job working with my schedule to make an appointment."

"Brandon provided excellent customer service. Revised my policy to reflect mor savings. A pleasure to work with."

"Kailee West was really professional assisting me with my auto insurance today!"

"I received excellent service from this State Farm agency. Thank you so much."

"Brandon is by far the BEST to work with. Not only did he help me fully understand my coverages but he gave me the greatest recommendation for coverage. He was thoughtful in his suggestions and ensured I was happy in the end. He made very complex issues so easy. Not only is he extremely friendly and always willing to help, but he also helped us save money. I can’t thank him enough for his help. My fiancé and I are extremely grateful to Brandon for everything he did in helping us with our insurance needs!"

"I got what I think was a sales call from someone at Brian West office. This person was vague and wanted me to schedule an appointment at that time for an appointment. I indicated I was at work and couldn't make an appointment at this time but wanted to know what this was referring to (many companies are dropping clients and I wanted to know what this was really concerning). The individual on the phone talked over me and hung up while I was asking a question. Seemed very odd an unprofessional."

"Vivianna was outstanding! Answered all my questions and concerns with no problem!"

"Lauren was AWESOME! Unfortunately I had to come in to make a claim but she made everything smooth sailing and did everything in her power to make it easy for me. She was extremely professional and caring! Very grateful for her! I also had the pleasure of working with Kailee she was also great! Thank you both for a wonderful experience!"

"Excellent customer service and got me all set up within minutes. Thank you so much."