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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sherri Nies Smith

July 17, 2026

5  out of  5
rating by Sherri Nies Smith
"Great customer service. This was for insurance on a home in Merritt Island, Florida
I only WISH they could write in South Florida when I’m used them Exclusively. The insurance office are awful in South Florida"
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Stuart Birckhead

July 14, 2026

5  out of  5
rating by Stuart Birckhead
"Very quick to get done very nice people fabulous company to work with 5 stars"
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Jeannette Delmore

July 13, 2026

5  out of  5
rating by Jeannette Delmore
"My experience with the agents at Brian West State Farm insurance has always been outstanding. Across the board, they each exhibited such professionalism, patience and such skilled prompt service.Not only were they skilled, but they always offered such genuine friendliness. I more than highly recommend their services."
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Brandon Mays

July 13, 2026

5  out of  5
rating by Brandon Mays
"Absolutely amazing service! I worked with Zak Sedaros and what a stud! He set me up with a great health insurance plan. He was quick, accurate, and as polite as you can be. I wouldn’t buy insurance from anyone else!"
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Sam Espino

July 9, 2026

5  out of  5
rating by Sam Espino
"Thank you very much Brenda Gonzalez for helping me with my policy and added a new car to the policy 100% satisfied"
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Krista Daugherty

July 8, 2026

1  out of  5
rating by Krista Daugherty
"DO NOT GO WITH THIS COMPANY!!
They add on additional things to your policy without being authorized to do so. They change your rates without approval or even a notice for absolutely no reason and when you call them to ask why they just blame other people and still don’t fix the issue. Absolute SCAM ARTISTS!!!!!!"
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Tracy Whitacre

July 7, 2026

5  out of  5
rating by Tracy Whitacre
"I recently spoke with Kailee and Kirra regarding an accident I was involved in both were extremely knowledgeable, courteous and overall very pleasant to speak with. Thank you State Farm."
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John Gerry

June 16, 2026

5  out of  5
rating by John Gerry
"Called State Farm i talked to Kati Noland , she was Right On. She took care of me real quick she knew what I wanted and got it taken care of. GREAT SERVICE I give her a 10 out of 10"
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TJ Shaw

June 15, 2026

5  out of  5
rating by TJ Shaw
"My recent exchange with Maverick were very professional. It did not take long with what I needed to do. He handled my request very quickly."
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Daniel Aktas

June 10, 2026

5  out of  5
rating by Daniel Aktas
"Love these people, polite and they respond quick."
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Tara Heal

June 3, 2026

5  out of  5
rating by Tara Heal
"Efficient and excellent customer service!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Melbourne to know that you had such a wonderful experience with us here on State Farm Agent Brian West’s Team."
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Joseph Hill

May 29, 2026

5  out of  5
rating by Joseph Hill
"Excellent service, professional and quick in replacing my vehicle on my policy."
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Seyeon

May 29, 2026

5  out of  5
rating by Seyeon
"Excellent customer service !! Kirra was incredibly kind and helpful throughout the whole process. She spoke very clearly and explained everything accurately, which made everything very easy to understand. She took the time to answer all of my questions and made me feel very comfortable and confident with my auto insurance setup. Thank you, Kirra! 👍🙂"
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Geneene Stewart

May 18, 2026

5  out of  5
rating by Geneene Stewart
"Brian West Agent @ State Farm Insurance has great Account Representatives in the office on Dairy Rd.
I purchased an auto policy from account representative Kirra Overton, She was personable,
patient & knowledgeable and really liked working at the agency.
Brittany Whitmore also took care of my needs when Kirra was unavailable to answer my question on a separate call. She also had same attributes.
Congratulations on great employee's Brian!"
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Reese Hendley

May 18, 2026

5  out of  5
rating by Reese Hendley
"Mr. Zack is a very nice person and he is good at what He does. He helped me make the right choices and I appreciate His great Leadership Style and Work Ethic too! … Sincerely from … (Reese H.)"
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Heather Roll

May 15, 2026

5  out of  5
rating by Heather Roll
"Kirra Overton was professional and diligent.She helped me save over $60 a month. I will definitely recommend her to all my friends"
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Tom McCahill

May 13, 2026

5  out of  5
rating by Tom McCahill
"Fast, Effective and Efficient!"
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Rena Smith

April 21, 2026

5  out of  5
rating by Rena Smith
"Fraser was absolutely amazing. I could not have asked for a better experience. Extremely happy with the car insurance quote. I was happy to cancel with Progressive and switch to State Farm. I highly recommend Fraser. He saved me hundreds of dollars."
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Rosemarie Marol

April 17, 2026

5  out of  5
rating by Rosemarie Marol
"Dealing w Kirra at State Farm has been a complete joy. Very easy and very knowledgeable. So far I highly recommend."
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Carol Schweitzer

April 15, 2026

5  out of  5
rating by Carol Schweitzer
"VERY PROFESSIONL AGENGY, HELFUL! I RECOMMEND."
We responded:
"Carol, Thank you for the review!"
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James Vargo

April 8, 2026

5  out of  5
rating by James Vargo
"Needed updated insurance cards as app wasn't updated. Had email within minutes."
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Ted Thanks

April 2, 2026

5  out of  5
rating by Ted Thanks
"Please understand that this company actually cares...Kirra Overton helped me out...I can't stand Progressive Insurance (SNAP SHOT IS A SCAM) and customer service is a joke...she helped me deal with their incompetence...please get your insurance from this company if you have any problems with your current insurance company!!!"
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Vicki Stephens

March 28, 2026

5  out of  5
rating by Vicki Stephens
"Patricia Bachman
She had to take over from another agent to complete the process of getting a final quote for a new home owner insurance. Completed I record time with a substantial reduction in price."
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Rachel Hamel

March 25, 2026

5  out of  5
rating by Rachel Hamel
"I've had State farm for a while every time I call they are very friendly and very helpful
Today I had to cancel my insurance due to a car accident and I don't have the car anymore
And
Alex Voteau
Customer Service Representative
Was my representative today and once again she was friendly and very helpful
When I do get a car I would really like to go back to State farm the staff is very friendly and helpful like I said and the rates are reasonable
Keep up the good work"
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Jason Griggs

March 25, 2026

5  out of  5
rating by Jason Griggs
"Needed renters' insurance for my two sons, who decided to live together off at university. Kirra was amazing, as always. She walked them through the process and patiently managed their inexperience in these adulting matters. I have never had a less-than-stellar customer service experience in this office."